Frequently Asked Questions

FAQ

Thank you for visiting nikefreeshoes-vipshop.com online store. Here we are providing the frequently asked questions as well as the answers to assist you. We hope it make clear and informative for you online shopping

1. Is it scram for your site?
We do not cheat any client. We have engaged in online retail&wholesale dunk heels for years. We hope do business with you for long terms and creat a pleasant shopping experience so that you will get your friends about us. That you can be rest assured buy from us.
2. How long does shipping take?
The shipping term will vary based on where you are located and whether the product you order is in stock. We will notify you the estimated delivery time of your item. If your items is in stock, we will deliver it to you in 1-2 business days. The shipping term is 5 -14 business days.
3. What payment methods do you support?
We usually accept Credit Card, Western Union and Moneygram as payment methods. Of course, wholesale price largely depend on quantity of your order.
4. Can delivery address be different from the billing address?
When your order shipping address differs from the billing address, we will send a confirm email to ask for your confirmation. After we confirm your order details, we will deliver merchandise ASAP!
5. Will I get an order confirmation?
We will send you a confirmation email detailing the exact order received shortly after your order is placed.
6. When and how can I check on my order status?
Normaly, when we deliver items, you will receive the tracking number via e-mail.And you can track to Express Mail Service Official site : http://www.ems.com.cn/english.html  We also will track it for you!
7. How can I make returns or exchanges?
We provide return and exchange service for our valued customers. Please refer to our policy firstly and contact us by email.
8. Things are usually cheaper if they are bought in bulk. Are they?
Yes, it's sure! It will be cheaper if you are a bulk shopping, please contact us for further assistance
9. What should I do if the items were damaged upon receipt?
You need to inform us immediately upon receipt of shipment. Once you noted the product was damaged during shipment, we may require the item to be sent back to us or have the picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.