We offer customers a quick and happy shopping. International
shipping is handled by Air INTERNATIONAL EMS Express Company, DHL, TNT. Delivery
time vary by destination.
As usual, your order will be shipped out within 1-3
business days after we received your payment and confirm your shipping address.
All package need to be signed up.
After payment is received, Tracking Number
will be provided via Email. Then you can track through:
United States : http://www.usps.com
Canada :
http://canadapost.ca
Australia: http://Austpost.com.au
UK: http://www.parcelforce.com
France: http://www.chronopost.fr/transport-express/livraison-colis
Germany:https://www.gdsk.de/eng/index.html
Return
We only accept below
3 reasons for returns.
1. Wrong Size
2. Wrong items shipped
3.
Defective items
Once you received wrong items or defective items, you notify
us within 1-2 day of receipt the products to qualify for a return or exchange.
If you fail to provide us with a prompt notification, we will not authorize your
return or exchange.
All returns must be
authorized
To receive authorization for a return, you must contact
customer service to obtain a return authorization information. All items must be
returned in a new, unworn, and unwashed condition. All original tags must still
be attached. If you return items without authorization that we will refuse
acceptance or non-refundable.
* Physical damage to a product caused by the
user don't apply to this policy.
Friendly notice: Ship back by best way so
that we could get it more quickly and then solve it ASAP.
Order Cancellation
Cancellation of an
order must be requested before the order has been dispatched. Because that we
process all orders as quickly as possible within 6-8 hours after orderss
placing, so we are not always able to cancel an order after it is placed. Hope
yoou can understand in this key point. Cancellation requests after the order has
been dispatched will be treated in accordance with our Return
policy.
Friendly Notice
We do
not cover the shipping cost of return & exchanges, you will be responsible
for the return postage and for the shipping and handling cost of shipping the
exchanged items back to you. We recommend that you add tracking and insurance
when sending items to us for your own protection, as we cannot be responsible
for lost shipments. Shipping and handling charges are non-refundable.
Our
store reserves the right to inspect returned items to determine if the product
has been worn, used or altered. If returned footwear is not in resellable
condition, a shipping fee will be charged to customer credit card and footwear
will be returned to customer. Purchaser pay shipping charges to return products
to us and a shipping charge will be added to all exchanges. Refunds will be
issued to the credit card on file immediately upon arrival of returned item.
Customer Care is here to help. To inquire about the products and services
found on our website. We are happy to assist you.
